Essential Business Skills for Health Professionals – A Guide to Managing a Cost Centre

South Pacific

Voyager of the Seas | Departing Sydney

22 January – 31 January 2020
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A Guide to Managing a Cost Centre


Essential Business Skills for Health Professionals

Becoming a Cost Centre Manager seemed like a good idea at the time. Now, as a skilled clinician or health professional somehow you are now in charge of people and money.  Often neither do what you expect or need them to do!

Ever wondered how the top performing cost centre managers in your health service make the job look so effortless, spending minimal time behind the desk but always seem to make budget? Ever wondered about their secret of retaining the best and happiest staff that work together as a team to exceed their Key Performance Indicators?

This tailor-made course (developed in partnership with clinicians and finance teams over many years) will provide clinicians, and anyone with financial delegation, the knowledge and skills required to understand their role when committing resources to deliver quality patient care – and be financially sustainable.

For the majority of clinicians managing a cost centre is difficult. With little or no finance training they have become responsible for day-to-day financial decisions, including managing budgets, rosters and financial internal controls.  Often they don’t know who to ask for help or even where to start to understand finance and the role of Cost Centre Manager.

This targeted health services manager training is delivered in a highenergy and interactive environment and has received outstanding feedback from clinical and operational staff alike. Delegates who attend the program are more confident with new skills which empower them to make better choices to achieve the best outcomes.

Essential Business Skills for Health Professionals is relevant for both the experienced cost centre manager (who often remark “I wish I had this training ten years ago) as well as the clinician who wants to gain the specific skills to make the next step into management – and nail that interview!


Conference Learning Outcomes

Understand the myriad of accounting terms and concepts used in health care mean and how to communicate confidently with your finance staff.

Learn how to maximise revenue and identify and remove costs that don’t belong to your cost centre

Understand how your health service is funded and how your decisions impact financial sustainability

Get maximum return on investment (ROI) from your team by identifying how to best relate to their personality type, manage meeting and conduct performance reviews – and more

The Venue:

Onboard Voyager of the Seas®, you’ll raise the thrill factor on the Rock Climbing Wall and hang ten on FlowRider®.

Lace up your skates for a spin around the rink, or kick back, relax and catch dazzling ice-skating spectaculars and 3D movies. Taste your way from Italy to Japan at restaurants like Giovanni’s Table and Izumi. And much more

Let’s Talk About Your Accommodation – Redefining the cruising experience one room at a time. Our staterooms are an alluring escape from the non-stop action that our cruise ships are known for. From our spectacular views to our deluxe amenities, a stay with us is like nothing else at sea.

Dining Options – Sweeping, multi-level ambience, world-class cuisine and the most attentive staff at sea. Our main dining room serves exceptional, multi-course meals for breakfast, lunch and dinner. Enjoy a new dinner menu each evening in an elegant setting, with extraordinary personal service from your dedicated wait staff. Main Dining Room offers reservations for My Time Dining, giving more flexible options for you to book or Traditional dining, which secures the same seating and table every evening.

Fun Things to do on The Ship – Onboard Voyager of the Seas®, you’ll raise the thrill factor on the Rock Climbing Wall and hang ten on FlowRider®. Lace up your skates for a spin around the rink, or kick back, relax and catch dazzling ice-skating spectaculars and 3D movies. Taste your way from Italy to Japan at restaurants like Giovanni’s Table and Izumi. And much more.

Relax & Unwind – Emerge renewed, relaxed and rejuvenated at the Vitality℠ Spa. Professional spa products from acclaimed brands such as Elemis®, bliss®, La Thérapie and Ionithermie bring the most advanced services to the sea. Massages, wraps, facials and acupuncture, or choose medi-spa treatments to smooth wrinkles, lift and tone. A more brilliant smile is just a tooth whitening away, while a salon completes the perfect look with hair and nail services.

Presenters :

Elizabeth Wilmot  

Elizabeth has been involved in education for over 30 years. Her experience includes teaching primary secondary, adult literacy, tutoring, executive professional development, coaching and developing high performing teams.

Over the last 10+ years, Elizabeth has focused on developing individual and teams across the health sector to achieve their potential through exploring the benefits of diversity in thinking preferences, managing for mutual outcomes and challenging the status quo.

Previous roles as a manager highlighted that too often staff are not engaged in the business and have significant misconceptions about the challenges facing the organisation. Communication to employees, particularly around change, is regularly not clearly articulated to those responsible for implementing the change – with resulting frustrations for both management and staff.

​Armed with the firm conviction that workplace training should always be directly linked to the organisation’s objectives, Elizabeth strives to develop and present quality, relevant and entertaining training with a clear focus on increasing capability, effectiveness and sustainability.


John Allen
Certified Practicing Accountant

John is a Certified Practicing Accountant with over 20 years’ experience in the hospital and health services environment.  Whilst in senior and executive finance roles he worked with clinicians who were passionate and exceptionally skilled practitioners but floundered when trying to understanding the intricacies of budgets and management.

There was definitely an untapped niche for a course solely for health sector cost centre managers. Unable to source a training program he developed a tailor made program in partnership with Elizabeth Wilmot after extensive consultation with clinicians about what they needed to know to perform their job.

Finding he was experiencing similar frustrations as clinicians watched their budgets being cut and external consultants recommending reducing staff and removing benefits staff valued just lead to a reduction in morale. “Essential Business Skills for Health Professionals” was developed to rethink how financial improvement training can be delivered.

John’s motto is a training course has to be “entertaining AND informative” and this program shows clinicians where financial improvements (not cuts) can be made that improve both the health care experience for patients and staff morale and motivation


The Online Library:

The Library has been created so that you have access to some of the Conference content prior to our sail date. The documents, including self-directed activities and webinars, from our Conference Presenter, are provided so that you can create your own conference experience and access information and sessions of interest prior to the commencement of the Conference program. The first session in Module One should be viewed prior to the commencement of the Conference as it will provide you with the necessary knowledge to support your learning in the other modules presented at the Conference.

Disclaimer: Sessions are correct at time of publication. Sessions are subject to change without notice due to circumstances beyond the control of the organisers. NFN and EAS reserves the right to alter charges, cancel, postpone, change or withdraw the product or service at any time.

Day and Location Events
Day 1: Wednesday 22nd January
Departure: Sydney

Make sure you are up on deck to be a part of the “setting sail” festivities as we say farewell to Sydney.

Evening: Enjoy this opportunity to mingle with the other attendees at the complimentary drinks and Conference Registration function.

Day 2: Thursday 23rd January
At Sea – 6 CPD Hours

Session One: Introduction to Accounting
The ultimate goal is that delegates will be able to confidently navigate an expenditure report and identify labour and nonlabour expense variances.

Session Two: How Health Services are Funded – An Overview
Using everyday language, we break down how Activity Based Funding works, the importance of length of stay and how quality costing and coding of activity can give your cost centre a revenue boost.

Session Three: Communication for Improved Outcomes
More than 70% of healthcare budgets are labour costs… Explore how individual thinking and differences in leadership styles impact team performance and organisational outcomes.

Day 3: Friday 24th January
At Sea – 6 Cpd Hours

Session One: Internal Controls and Fraud Awareness
We give you unique tools so you can workshop this with your own team when you get back to your health service and make savings your staff will admire you for.

Session Two: Strategy and Business Cases
This session gives you the opportunity to rethink how you can make ongoing improvements in your cost centre by rethinking how you deliver your service. Increase your chances of success and learn best practice for researching, writing and presenting your next business case.

Day 4: Saturday 25th January
Mare Island, New Caledonia

A day to yourself to explore this island gem, with its long, white sandy beaches, caves and cliffs bathed in beautiful crystalline water, Lifou offers spectacular diving spots and hiking paths.

Evening: Optional Activity (Cost: Included)
Nursing Trivia Night

Get your team together and test your Nursing Trivia as teams battle it out for the ultimate prize and Title of Nurse Trivia Champion Team.

Day 5: Sunday 26th January
Lifou, New Caledonia

Spend the day exploring at your own leisure – Maré is an island where the singular beauty of the unspoilt landscapes echoes the traditions preserved by its inhabitants.

Maré is a place to be discovered with the heart.This island’s character may sometimes appear mysterious, but it also boasts an exceptionally rich history that confers it such a strong identity.

Evening: Optional Activity (Cost: Included)
Want to see how easy online CPD can be?

A presentation about the Nursing CPD Institutes online platform. See how a live webinar works, test a recorded webinar, review a CPD quiz, check out the download library, and explore the Evidence portfolio.
Free giveaways and lucky door prize.

Day 6: Monday 27th January
Port Vila, Vanuatu

Explore at your leisure – Vanuatu is, first and foremost, a beautifully untouched South Pacific nation.

Evening: Optional Course (Cost: $60)
Public Speaking Sucks: Lessons for Risk Managing your Next Presentation | Presenter: Elizabeth Wilmot

Do you sit in meetings, waiting for that “let’s go around the room and introduce ourselves” moment? Dreading when it’s your turn. Sweaty palms and pounding heart.

You’ve probably been at weddings where the father of the bride talks way too long or the best man gets it just so wrong (cringe worthy).

Day 7: Tuesday 28th January
Isle of Pines – New Caledonia

Spend the day exploring this stunning port of call. This gem of southern New Caledonia quite rightly lays claim to the title of “the closest island to paradise,” a description often attributed to its northern counterpart, Ouvéa.

Evening: Optional Activity (Cost Included)
Want to see where your CPD can take you?

Join us for a presentation on upcoming travel CPD tours and ask questions of our travel gurus “Education at Sea”. Lucky door prize and giveaways. Plus the chance to save on future conference registration fees.

Day 8: Wednesday 29th January
At Sea – 6 CPD Hours

Session One: Improvement Through Key Performance Indicators
To achieve maximum funding we show managers how to develop their own set of KPI’s and how to involve their staff in the process to get maximum buy-in to give you the best chance of exceeding these KPI’s.

Session Two: Budgeting and Financial Reports
This budgeting module demystifies how budgets are prepared in the hospital and health care system. We finish this session by reviewing another expenditure report to show you the link between actual expenses and budget expenses.

Session Three: Improving Individual and Team Performance
This module consists of three parts:
• Run Effective Meetings
• Conduct Effective Performance and Development Sessions
• How to deal with that difficult staff member or manager

Day 9 : Thursday 30th January
At Sea – 6 CPD Hours

Session One: Decision-Making, Innovation and Change
Participants explore how to develop longer term team goals and align with organisational strategy in the context of a rapidly changing economic and social environment.

Session Two: Risk Management in Hospitals
This module will guide you through the seven steps of the risk management process through a workshop using examples specific to your cost centre. It’s an entertaining session using unique videos relating to communicating risk while also being a practical session you can implement directly back to your cost centre.

Evening: Farewell Function
Conference farewell drinks and canapes session

Day 10 : Friday 31st January

Safe Travels!

Please click here for the 1-page PDF of the Conference Education Program.

Please Note:

We have created an exclusive online Conference library website for our attendees to access prior to the commencement of the Conference. The online library is provided to you so that you can create your own Conference experience and access information and sessions of interest prior to the commencement of the Conference program.

Library Content Includes:

  • Recorded webinars
  • Self-directed learning activities and
  • Other supporting documents for the face to face presentations

This page will be available to you as an attendee from 4 weeks before we set sail and for 2 weeks post the Conference, should you want to refresh your knowledge.

For information relating to the education component of the event please contact the Nurses for Nurses Network on 07 4151 3884 or email

For information relating to the cruise, accommodation, bookings or payment plans please complete form below.

For information relating to cabin pricing, bookings and travel requirements such as flights and travel insurance please complete the booking enquiry box or email

Itinerary Disclosure:
Cruise Itinerary, Seminar topics and Seminar Education program are subject to change without notice.

Presenter Disclosure:
Education at Sea and the Nurses for Nurses Network makes every effort to ensure the advertised presenters deliver the program. However in the unlikely event a presenter is unavailable the Nurses for Nurses network reserves the right to use a suitably qualified substitute presenter.

Optional Tours

No exclusive shore tours are offered for this event. However there are things to see and do at each port. Please feel free to ask us on board about what to expect and take when going on shore. Please remember to take sun screen and wear sun protective clothing.

Cabin Selection Twin Share per person
Inside Cabin from $1439  per person twin share       
Ocean View Cabin from $1629  per person twin share       
Balcony Cabin from $1899  per person twin share       
Conference Attendance Fee $990
Nurses for Nurses Membership details Please click here


  • An extensive Conference program based on current best practice
  • Education content that meets the same exacting standards as anything offered in an Australian land-based program
  • Conference Presenters that are recognised experts in their field and are excited to be able to share their skill, knowledge, and passion with Conference Attendees
  • An online Conference library filled to the brim with educational content that allows you to create your own learning experience by completing pre-conference education activities
  • A Registration Reception including complimentary drinks where you can meet other Conference Attendees and network with Conference Convenors and Conference Presenter/s
  • Editable electronic note pages that can be downloaded to your device of choice
  • A Conference satchel that includes a notepad, pen, lanyard (this is important on a cruise ship to attach your room key which becomes your lifeline on a ship) and additional information to support a fantastic Conference experience
  • The opportunity to meet as a group in various Conference open forums, in one of the many fabulous locations on the ship
  • A complimentary Farewell Drinks and Canapes Function held on the last night of the Conference to celebrate new friendships and information gained
  • There will be an opportunity to attend a number of open forum networking sessions and a group dinner. Details will be advised on board.
  • A Conference Transcript that identifies each session held at the Conference including the session synopsis, session presenter, and CPD allocation
  • A Certificate of Completion identifying the CPD hours attached to the Conference Program for you to include in your CPD Evidence Portfolio
  • A dedicated Conference cruise desk open daily to address any questions and provide information as required

Disclaimer:  The opinions and statements of facts expressed in the Papers in these proceedings are those of the Authors and do not necessarily represent those of the Nurses for Nurses Network (NfNN), the editors, the organising committee or the supporters of this conference. No responsibility can be accepted by the organisers for errors or omissions in the individual papers. Sessions are correct at time of publication. Sessions are subject to change without notice due to circumstances beyond the control of the organisers. NfNN reserves the right to alter charges, cancel, postpone, change or withdraw the product or service at any time. 

Prices include exclusive conference activities, selected cabin accommodation, meals, entertainment, gratuities, fees and taxes. Guest price includes all of the above with the exception of the seminar fee. Gratuities, fees and taxes are subject to change without notice. Royal Caribbean Cruise Lines has reserved the right to re-cost pricing in the event of significant currency fluctuations. A non refundable deposit of $300 pp is due at time of booking with the balance payable by 22nd October 2019.

Cancellation Penalties and Disclosure:
Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please review the policy applicable to this cruise with our staff. All deposits and seminar registration fee’s are non refundable. CPD Cruises Pty Ltd trading as Education at Sea and the Nurses for Nurses Network will not be responsible for any financial loss due to cancellation from unforeseen circumstances. We strongly recommend you take out travel insurance at time of booking your cruise conference.

Booking Enquiry

Register your interest in this CPD cruise today Please complete the form in this section to express your interest. We will revert within 48 hours with pricing and other details after confirming cabin availability with our cruise line partners.

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